To return the goods, the user must inform TRUCCO TESSILE SPA about the intention of withdrawal of the user, through the procedure indicated in his account on the site BOGLIETTI.it. If the address is outside national borders, the shipment of the product to TRUCCO TESSILE SPA must be made by the user at his own expense and without undue delay and in any case within 30 calendar days from the date on which the user informed TRUCCO TESSILE SPA of his decision to withdraw using a carrier to his choice. The deadline is met if the user returns the Product before the expiry of the aforementioned thirty-day period.
Instructions for refunds
Log in to your account and select "Order history and details". Click on the order with the items to be returned and select the corresponding squares, and enter a reason in the field below. Choose also the refund method ( with a voucher or with the same payment method used) Then send the note.
Remember to insert the item to be made including all its accessories. Items must be worn without hanging labels and in the same condition as when you received them.
Custom garments cannot be returned.
The Product, properly protected and packaged, must be sent to the following address:
Warehouse E-commerce TRUCCO TESSILE SPA
Via Torino 187, 12038 Savigliano (CN)- Italy
Remember that items must be sent in a single shipment
Once the return is authorized, the refund will be made in a short time, not more than 30 days.
There are two ways to be refunded:
- By the same payment method
- Through a VOUCHER of the same value as the garment/garments made to be used in a single solution within 1 month - after which it will no longer be refundable - on Julipet.it. The value of the voucher corresponds to the value of the purchased garments. So in case of promotion is equal to the discounted price.
-This voucher must be used in a single solution. If the purchase is less than the voucher itself, the difference will be lost.