The cost of shipping within the national territory is:

• Standard Delivery BRT: €5.90 (within 3-4 working days - Free from €100)
• Express Delivery DHL: €7.00 (within 2 working days - Always on PAYMENT)

For EU countries the cost is €19.00 and free for all orders over €200. For non-EU countries €30.00, free for orders over €320.

The shipping time for your order within the national territory varies between 3 and 5 working days after receipt of the purchase order. If the recipient is abroad, the delivery time may increase.

In case you are absent at the time of delivery, DHL will try the delivery a second time. After that if it is unsuccessful, you can reschedule the delivery with the DHL courier, or choose to have your parcel picked up at your nearest DHL branch.

Yes, we currently ship to all CEE countries.

If you have not yet received your purchase on time, please check the status of your shipment on your order page.

No, make sure that someone is present at the indicated place of dispatch.

Of course you always have the possibility to change your mind and return your purchase free of charge via the easy online return procedure on your account page. Returned items must be sent to Trucco Tessile Spa in a single shipment. You will receive a refund for the returned items in the same payment method you chose for your purchase or via a voucher in a short time. For more details on how to return click here.

Yes you can, just make sure to include the return authorisation for each individual order inside the package.

You will receive the return form by e-mail If you have forgotten to insert items or want to remove items, you can insert/remove them from the package before handing it over to the courier. Please make sure that all items you want to return are sent in one shipment.

If you have changed your mind write an e-mail to customerservice@julipet.it, our customer service will cancel the return request to the courier.

Yes, any returned items may invalidate any promotions used and will therefore be charged to the buyer.

The refund will be made with the same payment method chosen for the online purchase or through a voucher that can be used on the site within a month. The refund will be made very quickly, no later than 30 days (for orders purchased with Credit Card, Prepaid Cards and Paypal).

The refund will be made to the same credit card or Paypal account chosen for the online purchase.

For orders paid by cash on delivery, the refund will be made by bank transfer, it is therefore necessary to send an email to customerservice@julipet.it, with the IBAN and the order number reference.

The refund will be made with the same payment method chosen for the online purchase, and only the person who initially made the purchase will receive the refund. For orders paid for by cash on delivery, the refund will be made by bank transfer, it is therefore necessary to send an email to customerservice@julipet.it, with the IBAN and the order number reference.